Last updated: January 1, 2026.
Thank you for choosing JumaClicks. This Refund and Return Policy explains the circumstances under which refunds or returns may be provided, the procedures to request them, and important conditions that apply. By purchasing or using our products and services, you agree to this policy.
1. Scope of This Policy
This policy applies to all products and services offered by JumaClicks, including but not limited to:
- Digital services (education-related consultation, digital strategies consultation, publishing & content advisory, digital marketing, online business support, content creation, website design and management services)
- Digital products (downloadable files, templates, guides, courses)
- Subscription-based services (where applicable)
Because many of our offerings are digital and/or customized, special conditions apply as outlined below.
2. General Refund Principles
- Refunds are not automatic and are evaluated on a case-by-case basis.
- Proof of purchase is required for all refund requests.
- Refund requests must be submitted within the timelines stated in this policy.
- Any approved refund will be made using the original payment method, unless otherwise agreed.
3. Digital Services
3.1 Consultation Services
Refunds for consultation services may be granted under the following conditions:
- The service was paid for but not yet delivered.
- The consultation was canceled by us and no alternative date was agreed.
Refunds will not be issued if:
- The consultation has already taken place.
- The client failed to attend the scheduled session without prior notice.
3.2 Digital Marketing, Website, and Business Services
Due to the customized and labor-intensive nature of these services:
- Payments for work already started are non-refundable.
- If a project is canceled before work begins, a partial or full refund may be issued, excluding administrative or setup fees.
- If the project is partially completed, refunds (if any) will be proportional to the unfinished work only.
4. Digital Products (Downloads & Online Content)
All sales of digital products are final and non-refundable, except in the following cases:
- The file is corrupted or cannot be accessed, and we are unable to provide a working replacement.
- The product delivered is significantly different from its description.
Refunds will not be provided if:
- You no longer want the product after downloading.
- You purchased the product by mistake.
- You lack the technical knowledge to use the product.
5. Subscription Services
For subscription-based services:
- You may cancel your subscription at any time.
- Cancellation stops future billing but does not entitle you to a refund for the current billing period unless required by law.
- Free trials, where offered, end automatically unless canceled before the trial period expires.
6. Late or Missing Refunds
If a refund has been approved but not received:
- First, check your bank or mobile money account again.
- Contact your payment provider, as processing times may vary.
- If the issue persists, contact us using the details below.
7. How to Request a Refund or Return
To request a refund, please contact us with the following information:
- Your full name
- Order or transaction ID
- Date of purchase
- Reason for the refund request
- Supporting evidence (screenshots, error messages, if applicable)
Requests should be sent to:
📧 Email: info@youscholars.com
8. Chargebacks and Disputes
Initiating a chargeback without contacting us first may result in account suspension or termination of services. We encourage customers to resolve issues directly with us before approaching payment providers.
9. Changes to This Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting on this page, with the updated date indicated at the top.
10. Contact Information
If you have any questions about this Refund and Return Policy, please contact us:
📧 Email: info@youscholars.com
🌐 Website: https://youscholars.com
Note: This policy is intended to comply with applicable laws and regulations. Nothing in this policy affects your statutory rights under consumer protection laws.